# RETURNS MANAGEMENT SYSTEM (RMS) FOR RETAILERS & 3PLS

## End-to-end returns technology that turns disappointment into delight.

## Transform your business with Optoro’s Returns Management System (RMS).

Optoro’s purpose-built returns software optimizes the full lifecycle of a return — from initiation to repurchases, receiving, restock, resale, and even recommerce — turning a margin-crusher into a revenue-driver, without sacrificing a delightful customer experience.

## Returns: the Elephant in the (Retail) Room

**Returns can be a headache for everyone involved.** They create friction in the shopper experience, they are margin-crushers for retailers, and they create cumbersome and costly backlogs for warehouse operators. Adding to the complexity is the challenge of measuring and tracking the performance of returns, and unfortunately, you can’t fix what you don’t measure effectively.

But you don’t have to throw the baby (elephant) out with the bath water. Recent studies show that returners can be 4x more profitable than non-returners. At Optoro, we love helping the retail and supply chain industry tackle the [full lifecycle of a return](https://www.optoro.com/returns-blog/returns-lifecycle-touchpoints-modularity/) — and transforming disappointment into delight.

## Optoro’s RMS improves returns performance at every step

## **2-3x**

increase in repurchase rate

### Retain more revenue

## 90+

average CSAT score

### Curate a delightful returns experience

## 50%

reduction in processing cost

## Optimize operations

## The Touchpoints of a Return

## Don’t Just Take Our Word for It

### high-end fashion retailer

## 93%

reduction in returns processing timeline

### global footwear brand

## 45%

improvement in recovery for previously recycled inventory

### FASHION Retailer

## 600K

reduction in returns backlog in 10 days

### Maternity Retailer

## 37%

increase in average order value (AOV) by encouraging exchanges instead of returns

## Talk to a Returns Expert

Create a frictionless and unforgettable returns experience for your shoppers, without creating a headache in the warehouse.

### RMS in the Technology Stack

RMS dovetails into the commerce and supply chain technology stack. Our RMS connects critical front-end return data to back-end operational systems and uses AI and machine learning (ML) to systematically route and disposition products to the most-profitable next channel.

Our system-agnostic, API-first approach to integrations in conjunction with our preconfigured integration-platform-as-a-service (iPaaS) enables you to quickly integrate RMS into the systems that matter most.

## Frequently Asked Questions

#### What is a returns management system (RMS)?

A returns management system (RMS) is a consolidated technology platform that spans the entire lifecycle of a return — from initiation, to repurchases/exchanges, return methods, receiving, restock, resale, and even recommerce. While many retailers & 3PLs use disparate applications to manage touchpoints in the returns lifecycle, there are many benefits to using a singular system for returns management. [Read the Ultimate Guide to RMS](https://www.optoro.com/returns-blog/the-ultimate-guide-to-returns-management-systems-rms/)

#### What are the key touchpoints in the returns lifecycle for retailers?

There are three main touchpoints:

1. **Return initiation** via a returns portal. Shoppers can self-service and initiate returns, and can select an exchange to “save the sale”.
2. **Return methods** including third-party drop-offs, store returns, home pickups, and traditional mail-backs.
3. **Returns are received** either in the warehouse or a store, our system acts as back-end processing with unit-level receiving, robust test/grade, dispositioning, which ultimately speeds back to stock timelines by up to 50% and increases available to sell (ATS) inventory.

#### Can I just use my WMS for returns?

Technically, yes. However, warehouse systems were primarily built for outbound operations and fulfillment, and often lack the capabilities needed for reverse logistics and returns management. [Read more on the differences between WMS and RMS](https://www.optoro.com/returns-blog/wms-vs-rms/).

#### What is the pricing model for Optoro’s RMS?

Like most software, pricing varies based on customer requirements and complexities. Our pricing models is a combination of a license fee and volume-based usage, providing retailers and 3PLs more predictable, forecast-based costs.

#### Do we have to get the full RMS, or can we get certain modules? (i.e. just the portal)

While there is value to having a consolidated tech solution for returns, Optoro is a microservices-based, headless platform. We are system-agnostic both on the portal side and the back-end processing side. We’re here to make returns easier for your team, so if you already have an application in place for one touchpoint, we can still offer you value.

#### What integrations does Optoro have?

As an API-first system we can easily integrate with a variety of technologies. Additionally, we have an iPaaS solution with preconfigured integrations and connectors that can help speed implementation timelines and reduce tech resource requirements for your team. [Read more about our integration approach](https://www.optoro.com/partners-and-integrations/).